This Statement is made by Miramar Hotel and Investment Company, Limited and its subsidiaries (“Miramar Group”) in accordance with the Personal Data (Privacy) Ordinance Cap. 486 (“Ordinance”) of the Hong Kong Special Administrative Region of The People’s Republic of China. The Statement is intended to inform you Miramar Group’s policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal data.

Miramar Group is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

What we collect

We may collect the following information:

• Name and job title
• Contact information including email address, phone number, mailing address 
• Demographic information such as country of residence, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require the information to understand your needs and provide you with a better service, and in particular for the following reasons:

• For internal record keeping.
• To improve our products and services.
• To send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• To contact you for direct marketing purposes. We may contact you by email, phone, SMS, fax or mail.
• To customise the website according to your interests.

Use of data in direct marketing

Miramar Group is committed to protecting all personal data information to be used for internal purposes only. Miramar Group may provide such information to any agent or contractor who provides administrative or other services to Miramar Group in connection with the operation of its business. We intend to use your data in direct marketing and we require your consents (which include an indication of no objection) for that purpose. In this connection, please note that:

(i) the name, contact detail, services preference and interest of you held by us from time to time may be used by us in direct marketing;

(ii) the following classes of services, products and subjects may be marketed

• Hotels & Serviced Apartments
• Property & Retail Management
• Food & Beverage
• Travel

(iii) the above services, products and subjects may be provided and solicited by us or our parent company Henderson Land Group;

If you do not wish us to use your data for the use in direct marketing as described above, you may exercise your opt-out right by notifying us by following the instructions in the section on “Controlling your personal information” below.

Security

To ensure that your information is secure and to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to help us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, the data will be removed from the system afterwards.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at unsubscribe@miramar-group.com

We will not sell, distribute or lease your personal information to third parties unless it is required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the  Ordinance. A small fee will be payable. If you would like a copy of the information held on you please write to or email us. Our postal address is 15/F Mira Place Tower A, 132 Nathan Road, Tsimshatsui, Kowloon, Hong Kong. Our email address is privacy@miramar-group.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly update the information accordingly.

Miramar Group may change this policy from time to time by updating this page without notice. You should check this page from time to time to ensure that you are aware of those changes.

In case of any inconsistency or conflict between the English and versions of other languages, the English version shall prevail.

Member privileges are not applicable on the following dates:

All Western Cuisine: Yamm, WHISK, Vibes, COCO, Spa Lounge Bar, JAJA, Supergiant
1 January, 14 February, Chinese New Year's Eve (Dinner), First Day of Chinese New Year, Mother's Day Eve, Mother's Day, Mid-Autumn Festival, 24 December, 25 December, 31 December (Dinner). Ticket sales events and dates specified by the outlets.

All Chinese Cuisine: Cuisine Cuisine (Tsimshatsui) and Cuisine Cuisine (Central)
The Day Before Chinese New Year's Eve, Chinese New Year's Eve, First/Second/Third Day of Chinese New Year, Mother's Day Eve, Mother's Day, Mid-Autumn Festival Eve (Dinner), Mid-Autumn Festival, Winter Solstice Eve and Winter Solstice. Ticket sales events and dates specified by the outlets.

Cuisine Cuisine (Central), JAJA, Supergiant: Evenings of firework display

Terms and Conditions (General):

1. Membership is non-transferable and non-refundable. Vouchers are transferable unless otherwise stated.
2. Membership card is non-transferable. Card holder must be present to enjoy the Mira Plus card discounts.
   
3. Miramar Group reserves the right to verify the identity of the card holders and decline any cards from non-members.
   
4. Each main card holder can apply one supplementary card at most. The expiry date of the supplementary card follows that of the main card.
   
5. Dining discount is valid for groups of up to 24 people per booking unless otherwise stated.
   
6. 10% service charge and tea and condiment are calculated based on original price. Dining discounts do not apply to service charge, tea and condiments.
   
7. Dining privileges cannot be used towards room dining, catering, special set menus, banquets, special events, and private parties.
   
8. Mira Plus privileges cannot be used in conjunction with any other discounts or offers.
   
9. For Spa Lounge Bar in The Mira Hong Kong, cash dining vouchers cannot be used; Mira Plus privileges are applicable for beverages only.
   
10. Discount privileges can be used only once per meal period (except for COCO of The Mira Hong Kong).
    
11. For Mira Plus app users,
    • Reward points earning only applicable to net food and beverage spending (except corporate events and banqueting) at Cuisine Cuisine (Tsimshatsui), Yamm, WHISK, Vibes, COCO and Supergiant by main card member and supplementary card member while presenting membership card on Mira Plus mobile app. All points will be counted into the main card member's account for reward redemption.
    • For group dining at Cuisine Cuisine (Tsimshatsui), Yamm, WHISK, Vibes, COCO and Supergiant, maximum $50,000 spending per day will be eligible for points earning.
    • Rewards Points have no cash value. Reward Points have a 12 month expiry from the month they are awarded and same as membership expiry date, whichever is earlier.
12. All room privileges are subject to availability and require minimum 14 days advance reservation via direct phone booking with hotel. Credit card number with its expiry date is required to guarantee the booking during reservation. Cancellation policy and blackout dates apply. Room allocation will be subject to hotel room situation and will be confirmed at the time of booking.
    
13. Room discount offer is valid for maximum 2 rooms per stay and it is applicable for members only.
    
14. The discounted renewal membership fees are applicable to members who have previously joined Mira Plus membership. The renewal offer currently is only valid to members who renew within 6 months after membership expiry.
    
15. Lost or damaged physical membership card must be reported to Mira Plus Card Centre immediately. A fee of HK$200 will be charged for each replacement card.
    
16. Miramar Group reserves the right to change, modify, or amend membership benefits without notice.
    
17. Miramar Group reserves the right to cancel or suspend membership at any time, if it is suspected that membership is being abused or operated fraudulently.
18. If the English version of the Terms and Conditions does not conform to the Chinese version, the English version shall prevail.

Terms and Conditions (Vouchers):

1. Vouchers must be presented at time of payment for redemption in order to receive the benefits.
2. Vouchers are valid for specified period; any unclaimed vouchers will be forfeited thereafter.
3. A maximum of one cash voucher may be used during each visit. The voucher amount will be deducted from the bill before the membership discount is applied. HK$200 and HK$500 cash dining vouchers cannot be used in conjunction with other Mira Plus discount vouchers.
   
4. HK$200 minimum spending is required if members use one HK$100 cash dining vouchers to purchase the take-away items in COCO of The Mira Hong Kong in a transaction; only up to two HK$100 cash dining vouchers can be used with member discount privileges within the same day. For use of more than two HK$100 cash dining vouchers to purchase take-away items in COCO in a single day, member discount cannot be applied.
   
5. Vouchers cannot be exchanged for cash, or any other services or products. They are not for re-sale.
   
6. For Mira Plus app users,
   • Main card members can choose to share all or none of their eVouchers to their supplementary card members. Main card members may change their selection anytime under “Your Member Profile” in Mira Plus mobile app
   • If a Mira Plus member shares a transferrable eVoucher to others but the eVoucher is not yet used within 30 days, this unused eVoucher will be returned to the original Mira Plus card member.
7. All offers are subject to availability and advance reservation is required.
   
8. No vouchers issued will be replaced if lost or damaged.
   
9. If there are any booking amendment or cancellation for any room privileges, please inform Hotel Reservation before 6pm (Hong Kong time) 1 day prior to arrival date. Otherwise, the voucher will be voided in case of no show on arrival date.
   
10. Redemption period of all vouchers will be valid for up to 6 months from the announcement of participating outlet operation closure (or till membership expires, whichever is earlier).

Privacy Policy

Miramar Group is committed to protecting all personal data information to be used for internal purposes only. Miramar Group may provide such information to any agent or contractor who provides administrative or other services to Miramar Group in connection with the operation of its business. We intend to use your name and contact details for direct marketing related to the hotel & serviced apartments, property & retail management, food & beverage, travel and retail businesses solicited by us or our parent company Henderson Land Group with your consent. For details on our Privacy Policy, please visit https://www.miramar-group.com/en/Privacy-Policy/

If you do not agree to receive such information, please indicate your objection, at no cost, by emailing us at unsubscribe@miramar-group.com